Shipping & Returns Policy

Effective Date: November 2026

Website: edwinkmorris.art

Operated by: E&E Art (Florida, USA)

Thank you for supporting independent art. Because our offerings range from delicate, one-of-a-kind original paintings to made-to-order archival prints and custom merchandise, our production, handling, and return standards are structured to protect both the collector and the artwork.

1. Returns & Refund Policy

All Sales Are Final

  • No Returns or Exchanges: We do not accept returns, exchanges, cancellations, or issue refunds for change of mind, incorrect sizing selections, or buyer’s remorse once an order has entered production or shipped.

  • Original Art & Custom Items: Original paintings are unique, fragile works that cannot easily be re-packed or re-shipped without significant risk of wear. Custom-printed merchandise and gallery wraps are manufactured individually upon order. For these reasons, all purchases are non-refundable.

  • Color Accuracy: Artwork photographs are color-calibrated under balanced studio light. Because computer screens, tablets, and mobile devices display color differently, subtle variations in hue, contrast, or sheen between digital displays and physical pieces are normal and do not constitute a defect or grounds for return.

2. Damaged in Transit (Replacement & Claim Process)

All items are carefully packaged with protective corners, moisture barriers, and reinforced cartons or crates. In the rare event that your order is damaged by the carrier during shipment:

  1. Reporting Window: You must report the damage within 5 business days of carrier delivery. Contact us at info@e-e.art.

  2. Required Evidence: Your email must include:

    • Order number and full recipient name.

    • Clear photos of the damaged artwork or merchandise from multiple angles.

    • Clear photos of the outer shipping box, inner packaging materials, and shipping label showing the barcode and tracking number.

  3. Resolution:

    • Prints & Merchandise: Once carrier damage is confirmed, an identical replacement will be produced and shipped to you at no additional cost. We do not issue cash refunds.

    • Original Paintings: Because originals cannot be re-printed or reproduced, damaged originals are handled individually. Depending on the extent of damage and insurance terms, options include insurer claim compensation, carrier claim reimbursement, or professional conservation evaluation.

Note: Please keep all original shipping materials until the claim review is complete. Discarding packaging before photos are verified may invalidate carrier insurance coverage.

3. Order Processing & Production Times

Because items are fulfilled through different workflows, processing times vary:

Product CategoryProduction / Packaging TimeNotesOriginal Paintings3–7 business daysInspected, varnished, crated/boxed securely, and documented prior to dispatch.Prints & Wall Art3–6 business daysPrinted on demand, hand-inspected, and cured before packing.Art Merchandise & Apparel2–5 business daysCustom printed and packaged through fulfillment partners.

You will receive an automated tracking notification as soon as your shipping label is generated.

4. Shipping Rates & Transit Times

  • Domestic Shipping (Contiguous US): Standard carrier delivery typically takes 3–7 business days once dispatched via USPS, UPS, or FedEx.

  • Large Original Works & Freight: Oversized canvases and framed originals may ship via ground freight or specialized art courier services to ensure secure transport. Delivery timing will be coordinated directly.

  • Shipping Charges: Shipping fees are calculated at checkout based on the dimensions, weight, and destination of your order. Promotional free-shipping offers apply only to eligible items and domestic addresses as advertised.

5. Delivery Issues & Address Accuracy

  • Address Verification: Please carefully check your delivery address at checkout. We are not responsible for packages delivered to incorrectly entered addresses or returned due to incomplete delivery information. Any re-shipment fees resulting from an incorrect address must be paid by the buyer.

  • Carrier Delays: Carrier delays caused by adverse weather conditions, peak holiday volumes, or logistical disruptions are outside of our direct control and do not entitle orders to refunds or cancellations.

  • Lost or Stolen Packages: Once tracking marks a package as "Delivered," E&E Art is not liable for porch theft, unauthorized mailbox retrieval, or missing packages. We recommend shipping to a secure address or requesting a carrier hold if you will be away.

6. International Shipping & Customs

  • If international shipping is available at checkout, transit times typically range from 10–21 business days, depending on local postal systems and customs clearance.

  • Import Taxes & VAT: Buyers are solely responsible for any import duties, customs clearance charges, or local VAT imposed by their destination country. These fees are not collected by us at checkout.

7. Questions & Support

For shipping inquiries, tracking status, or damage reports: